Robert is a first-class, international Keynote business speaker, author and consultant who enthusiastically shares his "free of nonsense" approach with his audiences. Robert delivers presentations that are highly relevant and action-focused: a unique blend of hard facts, latest thinking, intuitive insights and good old-fashioned common sense with a healthy sense of humour. All focused on actionable takeaways that the audience can and will be able do after the event.
Robert's enthusiasm to communicate with the audience is positively infectious. What makes him unique is his blend of:
- Uncommon experience
- Common sense
- Unique author, academic, business and speaker credentials
Obsessed with customers, Robert will get the whole conference to think hard about the who, what, why, where and how of winning and keeping customers and clients.
The start and finish point of most businesses is the customer. Robert shows his audiences how to win and keep them. He can talk about a whole series of inter-related subjects:
- Creating Fans: Customers and the customer experience
- Building and delivering a 'Strategy That Works
- Making Marketing Work: winning and keeping customers
- Delivering Profit
- Running and Growing the professional service firm
Robert's has written and co-written more than ten books on marketing and strategy. Bright Marketing, Customer Is King and Kick-Start Your Business are all business best-sellers and have been acted upon by thousands of growing businesses. Sir Richard Branson wrote two of the forewords!
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- Programme Director, Cranfield School of Management
- Visiting Professor, Toulouse Business School
- Formerly Head of Consulting/Training, Warwick Business School
- MBA, Warwick Business School
- Visiting Professor, American Liberty University
- UK's #1 Business Speaker (Speaker Mix.com, 2013)
- Member, Global Speakers Federation
- Fellow, Professional Speaking Association
Recent clients include: Barclays, AirBus, LandRover Jaguar, e-on, Sandals, HSBC.
International work includes: Spain, France, Cyprus, Greece, Belgium, Denmark, Russia, Jamaica, Mauritius, Malawi, Botswana, Zambia, Iran.
Appointed as Adviser and Consultant to the boards and senior management teams of businesses in all sectors.
- Fellow, Institute of Management Consulting
Clients include: Virgin, Barclays, BlackBerry, Serco, Post Office Counters, Ritz Carlton, Nando's, Mitie and Dickies
Robert delivered an excellent session for the Managing Director members of MD2MD, the rated him the best speaker ever... pretty outstanding! He provided useful and simple tips and tools... with engaging passion and personality.
The closest thing that today's businesses have to a modern-day John Harvey Jones
Robert's style is factual, free of fluff yet simple to implement. A unique blend of real-life examples and facts. He offers practical tools and techniques for designing a business that will acquire more of the right customers. Wrapped in a great presentation style.
He synthesises what most academics manage to make complex into easily digestible chunks of learning. Even better, he helps turn learning into action.
Robert Craven is not the 'hard sell', but what he does is tell you how it is. More importantly, it's all common sense. His inspiration gave me the motivation I needed as my company was on its knees and I was days away from being bust. Now I own four businesses and work 2 days a week…